Specialised lawyers
Your claim is not handled by an automatic calculator. An expert baggage claims lawyer handles it, with real attention and real follow-up.
CLAIM COMPENSATION FOR DELAYED BAGGAGE
OR DELAYED LUGGAGE
Law firm specialised in air passenger claims
No risk: we only get paid if you win.
Check Compensation*Filling in the form does not create any cost or commitment.
We claim against all airlines operating in Europe and analyse each case with real legal criteria, not automatic replies.
You may be entitled to financial compensation if the following conditions are met:
Your bag was checked in and did not come out on the belt on arrival
You filled in the PIR at the airport.
You had reasonable expenses because you did not have your luggage.
Up to €1,860 * Indicative amount in euros according to the current exchange rate
What does this amount cover?
Essential items
Medicines and essential products
Expenses justified by the context of the trip
Other reasonable and proven damages
* It is not about buying 'everything', but being able to justify what is reasonable for the time you were without luggage and the type of trip you were taking.
It is the first proof that your baggage was not delivered correctly.
It usually includes the incident reference code.
Without a PIR, many airlines create more obstacles from the start.
The PIR (Property Irregularity Report) is the document that officially records that your bag did not arrive with you. As AESA also recommends, fill it in before leaving the airport. Many airlines require it to process the claim later. Always keep it.
If you did not request the PIR at the airport before leaving, claim online immediately (some airlines allow this on their websites in the first 24 hours), but without this document the chance of success drops sharply.
Here the deadline matters a lot. If the passenger does not protest in writing on time, the claim can become seriously complicated.
Fill in the PIR
Keep your purchase receipts
The 21 days to claim start
It is a lost bag (maximum compensation)
The Property Irregularity Report (PIR) must be made before leaving the airport baggage area.
If 21 full days have passed and your bag has not appeared, the delay legally becomes a loss.
Once the airline delivers the bag to you (at home or because you collected it), you have 21 calendar days to send a formal claim.
If you already made the formal claim within the first 21 days and the airline ignores you or offers a voucher or very little money, we have 2 years to take the case to court.
Do not leave the airport without reporting the incident. Go to the desk before leaving. Report it immediately and ask them to issue the PIR.
It is important to keep the PIR and the reference code. You must also keep the baggage tag and boarding pass. They help prove which bag was checked in and on which flight.
Buy only what is reasonable to continue the trip normally.
Without receipts, claiming will be much harder.
We will review for free what you can claim and how to present it to the airline.
At Wings To Claim we analyse your case to claim the maximum compensation, and we include in your claim all expenses and damages you can legally recover.
I Want To Know How Much I Can Claim!To claim compensation if the airline did not return your bag at destination, it is best to keep these documents. If you are missing any document, do not worry: we will still review your case and tell you how to obtain or prove the information needed.
Choose your claim type
At Wings to Claim we don't treat your case as just another automatic claim.
We are a law firm specialised in air passenger claims, so we can study each incident properly, claim more items
when applicable, and truly support you throughout the process.
Not every air claim is limited to the €250, €400 or €600 under Regulation (EC) 261/2004. We check whether your case allows claiming more.
Depending on the incident, there may be additional claimable amounts. That is why we analyse every file individually.
We don't process claims in bulk. We identify every claimable item and claim the maximum legally due.
Compensation for luggage problems.
If your suitcase is lost, delayed or damaged, you can claim financial compensation based on the type of incident and the damage suffered.
Claim up to 1,519 SDR (around €1,800)
Claim the basic necessary expenses you had to cover while waiting for delivery, such as clothes, hygiene products or other essentials.
Claim repair costs or financial compensation.
Important: complete the PIR at the airport before leaving.
Compensation for delayed, cancelled, overbooked flights or missed connections.
For delays, cancellations, denied boarding or missed connections, compensation can be up to €600 per passenger, depending on flight distance and the circumstances.
Fill in a simple form with details of your delayed, cancelled, overbooked or missed-connection flight, or luggage problem. It is quick, 100% online and submitting it involves no cost or commitment.
A lawyer specialised in air claims reviews your documents, assesses the real viability of the case and clearly explains what you can claim and what compensation you may be entitled to.
We submit and defend your claim against the airline. If needed, we also take legal action in court.
You get real follow-up by email, phone or WhatsApp. You always know where your claim stands and what the next step is.
If we win, you receive the compensation and we collect our agreed fees. If we don't win, you pay nothing.
At Wings to Claim you pay nothing upfront. We only charge if we secure your compensation.
Our fees depend on whether the claim is resolved out of court or needs to go to trial.
If we reach an agreement with the airline without going to court, we charge 25% + VAT of the compensation obtained.
If the airline does not pay and court action is needed, we charge 40% + VAT of the compensation obtained.
Claim in just 2 minutes
Claim my flight!
Your claim may take time, but YOU WILL NEVER BE ALONE!
At Wings To Claim a real person always helps you, not a machine.
Calling us is easy and our customer team replies very quickly!
We also answer your emails within 24 hours and keep you fully informed at every step against the airline.
Wings to Claim works with major travel agencies, companies and tourism organisations to manage air claims with specialist legal service and careful customer care.
This professional trust and media presence strengthen
our position as one of the strongest options for claiming flight and luggage incidents.
«Sentencia 6.000 euros a favor de un pasajero con delicada enfermedad»
«La Confederación Española de Agencias de Viajes (Ceav) ha firmado un acuerdo con la firma jurídica europea Wings to Claim para la gestión de las reclamaciones de las incidencias derivadas del transporte aéreo»
«Viajes Carrefour se ha aliado con Wings to Claim, una plataforma española que garantiza un 98% de éxito en sus reclamaciones y solo cobra cuando el consumidor recibe su indemnización.»
«La Asociación TIC de Agencias de Viajes de España (ATICAV) se alía con Wings to Claim para facilitar la gestión de reclamaciones en las agencias.»
«Un retraso de diez minutos también es motivo de condena para las compañías aéreas. 600 euros de sentencia.»
«Nuevo Hito Jurídico contra Ryanair.»
«Wings to Claim da soporte legal a AXA en sus pólizas de viaje»
«El RACE incorpora el servicio de reclamación aérea de Wings to Claim a todos sus Socios, así como a los clientes de su portal.»
They gave us 5 stars in their reviews!
Other passengers' experience also says a lot about a claim company. At Wings to Claim, clients especially value clarity, the support they receive and the peace of mind of being accompanied throughout.
Real reviews reinforce something important: we don't only claim, we also care how the client experiences every stage of the case.
At Wings To Claim, we only charge if you win.
Remember you can claim incidents from some time ago, as long as the 5-year deadline has not passed!
If you were denied boarding against your will, you may be entitled to up to €600 per passenger plus claimable expenses.
If the airline brings your flight forward and causes you harm (a major schedule change), you may also be entitled to compensation.
Was your flight cancelled without notice? If the airline did not inform you at least 14 days in advance, you may be entitled to up to €600.
If you miss your connecting flight and arrive at your final destination more than 3 hours late, you can claim up to €600.
Lost luggage or suitcase not delivered? You can claim compensation of up to €1,860 per checked bag.
If your flight was delayed and you arrived more than 3 hours late, you may be entitled to financial compensation of up to €600 per passenger.
✔ Specialist lawyers
We manage your case directly, with no middlemen, from start to finish.
✔ Maximum compensation.
We work so you recover all the compensation you are due and the expenses caused by the delay.
✔ Personal and close support.
We support you at every stage, guiding you and providing top-quality legal advice.
✔ Full transparency.
Before starting, you clearly know our fees and conditions. No fine print.
You can claim, among other cases, a delayed flight if you arrive at your final destination 3 or more hours late; a cancelled flight; overbooking or denied boarding against your will; a missed connection when an incident on a leg of the same booking makes you late to the final destination; a flight brought forward by more than one hour, which may be treated as a cancellation; lost, delayed or damaged checked luggage; and a downgrade to a lower class.
In general, you may be entitled to delay compensation if you arrive at your final destination 3 or more hours late, provided there are no extraordinary circumstances. The arrival time that counts is when at least one aircraft door opens. For cancellations, compensation may also apply if the airline notifies you less than 14 days in advance, unless it offers alternative transport within the legal margins. Compensation may also apply if you are denied boarding against your will.
For delays, cancellations, overbooking or missed connections, standard compensation can be €250, €400 or €600 per passenger depending on flight distance. If the airline offers alternative transport and you arrive within certain margins, that compensation may be reduced by 50%. Reasonable documented expenses may also be claimable when legally applicable. For checked luggage, the amount depends on proven loss and the Montreal Convention generally sets a limit of 1,519 SDR per passenger. If you are downgraded, you can also claim a partial ticket refund.
If the airline proves an extraordinary circumstance, standard financial compensation may not apply, but you still have the right to assistance and, depending on the case, a refund or alternative transport. It is not enough for the airline to claim it: it must prove it and show it could not avoid the consequences even by taking all reasonable measures. Extraordinary circumstances can include weather that prevents safe flying, airspace closure, war or serious political unrest, an air-traffic controller strike or a security risk. Normal technical problems or the airline's own internal issues usually do not exempt it from paying compensation.
No. If you are entitled to a refund, the airline cannot force you to accept a voucher instead of money. A voucher is only valid if you expressly accept it. If your flight is cancelled, you can choose between a refund or alternative transport. And if there is a long delay and you decide not to travel, you can also request a refund, which must be made within 7 days. Before accepting a voucher, review its conditions carefully so you do not unknowingly limit better options.
To claim a delayed, cancelled or overbooked flight, a missed connection or a luggage incident, you normally need documents proving who travelled, which flight was booked, what happened and what expenses you incurred. Typically you provide each passenger's ID, the booking or ticket, boarding passes if you still have them, airline communications and expense receipts. For luggage problems, it is also very important to keep the PIR and all suitcase-related documents.
If your suitcase does not appear, arrives damaged or is delivered late, act quickly: before leaving the airport, go to the airline desk and complete the PIR (Property Irregularity Report). Then keep the PIR copy, luggage tag, boarding pass, booking, photos and receipts for related expenses. For damaged luggage, written complaint must be made within 7 days of receipt. For delayed luggage, the deadline is 21 days from delivery. If it has not appeared after 21 days, it can be claimed as lost. Compensation depends on proven damage and is generally subject to the 1,519 SDR per passenger limit.
At Wings to Claim you pay nothing upfront. We only charge if we obtain compensation for the passenger. If the claim is resolved out of court, we charge 25% + VAT of the compensation obtained; if court action is needed, we charge 40% + VAT. Simply put: if you don't win, you don't pay.
Yes. In Spain, delays, cancellations, overbooking and missed connections can generally be claimed within 5 years of the incident. For luggage problems you must act sooner: damaged luggage requires written protest within 7 days; delayed luggage within 21 days of delivery; and court action for luggage generally expires after 2 years. That is why you should claim as soon as possible and keep all documents.
If you already claimed to the airline and they did not reply within a month or the answer was unsatisfactory, you can file a free complaint with AESA. For cases covered by the EU Regulation, you must first claim to the airline within 5 years of the incident and then, if needed, go to AESA within the following year. AESA also states that its decision is binding on the airline.
