This Privacy Policy has been developed in accordance with the provisions of Regulation 2016/679 of the European Parliament and of the Council of April 27, 2016, regarding the protection of natural persons concerning the processing of personal data and the free movement of such data, hereinafter referred to as GDPR, as well as Organic Law 3/2018, of December 5, on Data Protection and Digital Rights (hereinafter, LOPDGDD) and other applicable regulations.
The purpose of this Privacy Policy is to inform individuals who provide their personal data, and/or those of the person they represent, about the aspects related to the processing of their data, the purposes of processing, contact details for exercising their rights, retention periods of the information, and security measures, among other things.
In terms of data protection, WINGS TO CLAIM SL must be considered the Data Controller concerning the processing of personal data carried out by this entity.
Below are the contact details of the Data Controller:
All information collected by WINGS TO CLAIM SL will be processed fairly, lawfully, and transparently.
Likewise, the data requested in each of the processing activities carried out will consist only of those strictly necessary to achieve the intended and informed purpose in each case.
Thus, the collected data will be adequate, relevant, and not excessive in relation to the purposes for which they are processed. Likewise, your personal data will be collected for specified, explicit, and legitimate purposes and will not be further processed in a manner that is incompatible with those purposes. Additionally, they will be updated whenever necessary.
In general, within the framework of the various processing activities carried out within the organization, the following types of data are collected:
As a general rule, personal data is always collected directly from the owner of the data; however, in certain exceptions, the data may be collected through third parties, entities, or services different from the data subject.
In this regard, this will be informed to the data subject through the informational clauses contained in the different means of data collection and within a reasonable period or during the first communication made to the data subject.
In general terms, personal data are processed for the following purposes:
Contact: Respond to and address information and assistance requests related to incidents or claims against airlines, managing each case properly in accordance with established procedures.
User/Agency registration management: The information provided in the registration form will be processed for the management of users on our website.
Affiliates: The information provided in the Affiliate Program form is intended to register you as a user in the WingsToClaim affiliate program.
Through these processes, profiles of visitors to our website are created to make automated decisions based on the logic described in this same privacy policy.
As a general rule, the legal basis for processing data in accordance with the purposes described above is the consent of the data subject. This consent is expressed through a statement or a clear affirmative action, such as checking a designated box, voluntary subscription, or by submitting data through forms. This consent may be withdrawn at any time by contacting the company through its contact methods, and, in general, we will request your consent for uses other than those initially granted.
In general, personal data is processed for as long as necessary to fulfill the purpose for which it was collected, while the service is provided, a contractual relationship exists, there is a mutual interest, and/or for the period established by the applicable regulations.
Once the established retention periods have been met, the data will be deleted. This deletion will result in data being blocked and retained only for the use of public administrations, courts, and tribunals, to address any possible liabilities arising from processing, for the statutory period. After this period, the information will be completely destroyed.
As a general rule, your data will not be shared or disclosed to third-party entities, except as required by law.
According to European regulations, you have the following rights:
You can exercise your rights through the following means:
In both cases, if necessary, documentation may be required to verify the applicant identity.
This Privacy Policy may be updated from time to time to reflect changes in applicable laws, data collection and use practices, the introduction of new services, or the removal of others. These changes will be effective upon posting on the website, so it is important that you regularly review this Privacy Policy to stay informed about any updates.