Specialist lawyers
Your claim is not handled by an automatic calculator. It is led by a lawyer specialised in air claims, with real support and genuine follow-up.
CLAIM COMPENSATION FOR DAMAGED LUGGAGE OR DAMAGED BAGGAGE
Law firm specialised in baggage problems
No risk: we only charge if you win.
Check Compensation*Filling in the form does not create any cost or hiring commitment.
We claim against all airlines operating in Europe and analyse each case with real legal criteria, not automatic replies.
For baggage damage, the key rules are not Regulation 261/2004, but the Montreal Convention.
If your suitcase arrives broken, damaged or unusable, you can claim if it was checked in, you reported the damage on time and you kept documentation.
Your suitcase was checked in.
The damage was reported on time (PIR)
You kept the documents needed to claim
The clearest protection applies to checked baggage. In that case, the carrier is liable for damage that occurred on board or while the baggage was in its care.
You must report the damage and fill in the PIR before leaving the airport.
Keep the PIR, photos, baggage tag, ticket and invoices.
If your checked baggage arrived damaged, you must send a formal written protest to the airline within 7 days of receiving the suitcase.
Baggage damage is the airline's responsibility under the Montreal Convention. If you collect your suitcase and see it is broken, ripped, crushed, with an open zip, a torn-off handle or unusable wheels, act before leaving the airport.
Check the suitcase carefully on the belt or right after picking it up
Go to the airline or Lost & Found desk and request the PIR
Take photos of the damage
Keep all documentation
File a written complaint within the deadline
Send us the case
Inspect carefully: shell/fabric, wheels, handles, zips, structure, and contents if you suspect an impact.
Have the PIR issued and keep the reference code. AESA recommends doing this before leaving the terminal.
Take a close-up of the damage, a general photo of the suitcase, the tag and your boarding pass or booking.
Keep the PIR, tag, boarding pass, booking, suitcase invoices, repair quote and proof of contents.
You have 7 days from receipt. We can submit the formal letters for you.
We review the documents and claim on your behalf.
Compensation is not a fixed automatic amount: it depends on the Montreal Convention and the SDR value.
Up to €1,860 * Keep in mind that the SDR value changes. This is an indicative euro amount based on the current exchange rate.
What can be claimed with this amount?
The replacement value of the checked suitcase if it became unusable
The value of the damaged contents
The repair cost of the suitcase
Other proven expenses related to the incident, within the applicable legal limits
* You will need to prove the damage and, where possible, the value of the contents or the repair cost versus replacement.
I want to know how much I can claimYou can claim, among other situations, when your baggage arrives with:
Impact that makes the suitcase unusable
Internal damage or affected suitcase contents
Torn suitcase fabric
Broken or unusable suitcase wheels
Burst suitcase zipper
Torn-off suitcase handle
Deformed suitcase closure or structure
Many passengers look for exactly this. If the damage makes it no longer usable, it is worth claiming.
If the structure is compromised, repair or replacement may apply depending on severity.
If the impact broke or damaged the contents, that should also be reviewed.
At Wings To Claim we analyse your case to claim the repair, replacement or compensation legally due.
I Want To Know How Much I Can Claim!Airlines often oppose claims when they allege, for example:
This does not mean you should give your case up. AESA recalls that the carrier is liable for damage to checked baggage in its care. Important: if you leave without a PIR, proving the damage will be harder, but we can still review your case.
To claim compensation for a damaged suitcase, it helps to keep these documents. If you are missing any, do not worry: we will still review your case and tell you how to obtain or prove the information needed.
Choose your claim type
At Wings to Claim we don't treat your case as just another automatic claim.
We are a law firm specialised in air passenger claims, so we can study each incident properly, claim more items
when applicable, and truly support you throughout the process.
Not every air claim is limited to the €250, €400 or €600 under Regulation (EC) 261/2004. We check whether your case allows claiming more.
Depending on the incident, there may be additional claimable amounts. That is why we analyse every file individually.
We don't process claims in bulk. We identify every claimable item and claim the maximum legally due.
Compensation for luggage problems.
If your suitcase is lost, delayed or damaged, you can claim financial compensation based on the type of incident and the damage suffered.
Claim up to 1,519 SDR (around €1,800)
Claim the basic necessary expenses you had to cover while waiting for delivery, such as clothes, hygiene products or other essentials.
Claim repair costs or financial compensation.
Important: complete the PIR at the airport before leaving.
Compensation for delayed, cancelled, overbooked flights or missed connections.
For delays, cancellations, denied boarding or missed connections, compensation can be up to €600 per passenger, depending on flight distance and the circumstances.
Fill in a simple form with details of your delayed, cancelled, overbooked or missed-connection flight, or luggage problem. It is quick, 100% online and submitting it involves no cost or commitment.
A lawyer specialised in air claims reviews your documents, assesses the real viability of the case and clearly explains what you can claim and what compensation you may be entitled to.
We submit and defend your claim against the airline. If needed, we also take legal action in court.
You get real follow-up by email, phone or WhatsApp. You always know where your claim stands and what the next step is.
If we win, you receive the compensation and we collect our agreed fees. If we don't win, you pay nothing.
At Wings to Claim you pay nothing upfront. We only charge if we secure your compensation.
Our fees depend on whether the claim is resolved out of court or needs to go to trial.
If we reach an agreement with the airline without going to court, we charge 25% + VAT of the compensation obtained.
If the airline does not pay and court action is needed, we charge 40% + VAT of the compensation obtained.
Claim in just 2 minutes
Claim my flight!
Your claim may take time, but YOU WILL NEVER BE ALONE!
At Wings To Claim a real person always helps you, not a machine.
Calling us is easy and our customer team replies very quickly!
We also answer your emails within 24 hours and keep you fully informed at every step against the airline.
Wings to Claim works with major travel agencies, companies and tourism organisations to manage air claims with specialist legal service and careful customer care.
This professional trust and media presence strengthen
our position as one of the strongest options for claiming flight and luggage incidents.
«Sentencia 6.000 euros a favor de un pasajero con delicada enfermedad»
«La Confederación Española de Agencias de Viajes (Ceav) ha firmado un acuerdo con la firma jurídica europea Wings to Claim para la gestión de las reclamaciones de las incidencias derivadas del transporte aéreo»
«Viajes Carrefour se ha aliado con Wings to Claim, una plataforma española que garantiza un 98% de éxito en sus reclamaciones y solo cobra cuando el consumidor recibe su indemnización.»
«La Asociación TIC de Agencias de Viajes de España (ATICAV) se alía con Wings to Claim para facilitar la gestión de reclamaciones en las agencias.»
«Un retraso de diez minutos también es motivo de condena para las compañías aéreas. 600 euros de sentencia.»
«Nuevo Hito Jurídico contra Ryanair.»
«Wings to Claim da soporte legal a AXA en sus pólizas de viaje»
«El RACE incorpora el servicio de reclamación aérea de Wings to Claim a todos sus Socios, así como a los clientes de su portal.»
They gave us 5 stars in their reviews!
Other passengers' experience also says a lot about a claim company. At Wings to Claim, clients especially value clarity, the support they receive and the peace of mind of being accompanied throughout.
Real reviews reinforce something important: we don't only claim, we also care how the client experiences every stage of the case.
At Wings To Claim, we only charge if you win.
Remember you can claim incidents from some time ago, as long as the 5-year deadline has not passed!
If you were denied boarding against your will, you may be entitled to up to €600 per passenger plus claimable expenses.
If the airline brings your flight forward and causes you harm (a major schedule change), you may also be entitled to compensation.
Was your flight cancelled without notice? If the airline did not inform you at least 14 days in advance, you may be entitled to up to €600.
If you miss your connecting flight and arrive at your final destination more than 3 hours late, you can claim up to €600.
Lost luggage or suitcase not delivered? You can claim compensation of up to €1,860 per checked bag.
If your flight was delayed and you arrived more than 3 hours late, you may be entitled to financial compensation of up to €600 per passenger.
✔ Specialist lawyers
We manage your case directly, with no middlemen, from start to finish.
✔ Maximum compensation.
We work so you recover all the compensation you are due and the expenses caused by the delay.
✔ Personal and close support.
We support you at every stage, guiding you and providing top-quality legal advice.
✔ Full transparency.
Before starting, you clearly know our fees and conditions. No fine print.
You can claim, among other cases, a delayed flight if you arrive at your final destination 3 or more hours late; a cancelled flight; overbooking or denied boarding against your will; a missed connection when an incident on a leg of the same booking makes you late to the final destination; a flight brought forward by more than one hour, which may be treated as a cancellation; lost, delayed or damaged checked luggage; and a downgrade to a lower class.
In general, you may be entitled to delay compensation if you arrive at your final destination 3 or more hours late, provided there are no extraordinary circumstances. The arrival time that counts is when at least one aircraft door opens. For cancellations, compensation may also apply if the airline notifies you less than 14 days in advance, unless it offers alternative transport within the legal margins. Compensation may also apply if you are denied boarding against your will.
For delays, cancellations, overbooking or missed connections, standard compensation can be €250, €400 or €600 per passenger depending on flight distance. If the airline offers alternative transport and you arrive within certain margins, that compensation may be reduced by 50%. Reasonable documented expenses may also be claimable when legally applicable. For checked luggage, the amount depends on proven loss and the Montreal Convention generally sets a limit of 1,519 SDR per passenger. If you are downgraded, you can also claim a partial ticket refund.
If the airline proves an extraordinary circumstance, standard financial compensation may not apply, but you still have the right to assistance and, depending on the case, a refund or alternative transport. It is not enough for the airline to claim it: it must prove it and show it could not avoid the consequences even by taking all reasonable measures. Extraordinary circumstances can include weather that prevents safe flying, airspace closure, war or serious political unrest, an air-traffic controller strike or a security risk. Normal technical problems or the airline's own internal issues usually do not exempt it from paying compensation.
No. If you are entitled to a refund, the airline cannot force you to accept a voucher instead of money. A voucher is only valid if you expressly accept it. If your flight is cancelled, you can choose between a refund or alternative transport. And if there is a long delay and you decide not to travel, you can also request a refund, which must be made within 7 days. Before accepting a voucher, review its conditions carefully so you do not unknowingly limit better options.
To claim a delayed, cancelled or overbooked flight, a missed connection or a luggage incident, you normally need documents proving who travelled, which flight was booked, what happened and what expenses you incurred. Typically you provide each passenger's ID, the booking or ticket, boarding passes if you still have them, airline communications and expense receipts. For luggage problems, it is also very important to keep the PIR and all suitcase-related documents.
If your suitcase does not appear, arrives damaged or is delivered late, act quickly: before leaving the airport, go to the airline desk and complete the PIR (Property Irregularity Report). Then keep the PIR copy, luggage tag, boarding pass, booking, photos and receipts for related expenses. For damaged luggage, written complaint must be made within 7 days of receipt. For delayed luggage, the deadline is 21 days from delivery. If it has not appeared after 21 days, it can be claimed as lost. Compensation depends on proven damage and is generally subject to the 1,519 SDR per passenger limit.
At Wings to Claim you pay nothing upfront. We only charge if we obtain compensation for the passenger. If the claim is resolved out of court, we charge 25% + VAT of the compensation obtained; if court action is needed, we charge 40% + VAT. Simply put: if you don't win, you don't pay.
Yes. In Spain, delays, cancellations, overbooking and missed connections can generally be claimed within 5 years of the incident. For luggage problems you must act sooner: damaged luggage requires written protest within 7 days; delayed luggage within 21 days of delivery; and court action for luggage generally expires after 2 years. That is why you should claim as soon as possible and keep all documents.
If you already claimed to the airline and they did not reply within a month or the answer was unsatisfactory, you can file a free complaint with AESA. For cases covered by the EU Regulation, you must first claim to the airline within 5 years of the incident and then, if needed, go to AESA within the following year. AESA also states that its decision is binding on the airline.
