We will help you claim up to over €4,000.

Luggage problems at the airport are a possibility we face every time we take a flight. Moreover, it can be more than an inconvenience when we arrive at the destination airport, expecting to unwind.

This is what you should do if the airline has lost your luggage

Complete the Baggage Irregularity Report (BIR)

In the event of an incident, you should always go to the Information Point Counter located near the baggage carousels (usually identified as "BAGGAGE," "LOST & FOUND," etc.) to request the Baggage Irregularity Report (BIR). Each airline has its own BIR document, which documents the opening of an incident with the luggage and includes the client's flight data and a reference number, which you will use to search for your luggage, as well as the contact phone number where the client can request information about the luggage incident, whether it is delayed, lost, or damaged.

Claiming for luggage damage, delay, or loss

Usually, the airline will try not to compensate you for the damage caused. To file a claim for the inconveniences caused by delayed, lost, or damaged luggage, you must submit a claim to specialized lawyers along with your copy of the BIR, according to the following deadlines established in the Montreal Convention:

Baggage damage: you have 7 days from receiving the luggage.

Baggage delay: up to 21 days from the date you were supposed to receive the luggage.

• Compensation could be up to €4,000.
• Compensation for incurred expenses: In addition to the compensation per day of delayed luggage (approx. €70), expenses resulting from not having the luggage, such as the purchase of toiletries, clothing, etc., can be added. They must be proven with receipts and invoices.
• Compensation for damages: Furthermore, damage and harm caused by the inconveniences can and should be justified: not having clothes for an important meeting, not having the luggage during holidays, loss of medication, etc.

Baggage loss: There is no established limit in the Convention, but it is recommended to file a claim as soon as possible, after the 21 days during which the luggage has been "delayed," or after the airline has confirmed that the luggage is lost.

The airport is responsible for locating the luggage within the first 5 days of the loss. After this period, if they have not yet been located, the Lost and Found Department of the airline will be responsible for conducting an investigation for the next 21 days.

Know the types of deadlines for luggage incidents

• In less than 21 days, it will be considered delayed luggage. The general principle is to cover basic expenses generated as a result of the delay in luggage delivery. Some airlines pay an amount per day, up to a maximum, and others make payments once the receipts for the expenses incurred by the passenger have been verified.
• After 21 days from the flight, it is considered total luggage loss. According to EU regulations, the airline must provide compensation of up to €4,000. To do this, it is necessary to submit all the documents of the incident with which you have traveled. In the case of delay, compensation varies depending on the delivery time.
• If your luggage appears damaged: many airlines make a payment based on the value of the suitcase or the item inside that has been damaged. Other companies directly offer you a new suitcase, similar to the damaged one. Our lawyers will assess your specific case to adhere to the passenger's best option.

Know that you always have the right to compensation for lost luggage

The deadline for filing a claim is 3 years, from the moment the luggage was lost or misplaced. Therefore, if you have had any issues with your luggage in the last 3 years, do not hesitate to contact Wings to Claim so we can get you up to a maximum of €4,000.

On the other hand, when you are required to buy clothes, essential items, and personal hygiene due to luggage loss, you must keep all receipts and invoices, as this will allow our lawyers to claim all expenses resulting from the incident.

If you are carrying valuable items in your luggage, we recommend making a Special Declaration of Value. This process is carried out at the airport through a payment, which acts as insurance, meaning you can recover the amount of the value established for your luggage in the event of its loss.

Wings to Claim will help you get the maximum guaranteed compensation

In any of these cases, if the airline refuses to comply, a judicial claim can be filed.

If you have problems with your flight. You only need to click on ">Claim, spend 2 minutes following the steps and upload your boarding pass. And our colleagues will contact you within 12 hours on the same day. And they will help you upload the necessary documents for free and securely until you receive compensation from the airline.