In case of overbooking, you can volunteer to give up your flight reservation in exchange for certain benefits, which you should negotiate with the airline. Additionally, you can choose either a refund of the ticket cost along with a return flight to the original departure point, or alternative transportation to the final destination.
Furthermore, you have the right for the airline to cover the expenses incurred by transferring from one airport to another when the final flights are from or to a different airport than the one for which you made the reservation.
If you have voluntarily offered not to board the booked flight, you must be aware that this acceptance prevents you from claiming additional compensation. In case you are denied boarding against your will, you have the following rights:
|
Denied Boarding/Overbooking We will help you claim over €4,000 in compensation |
|
|---|---|
| Distance (original-final destination) | Compensation |
| 0-1500km | €250+ Assistance rights |
| 1500km-3500km | €400+ Assistance rights |
| +3500km | €600+ Assistance rights |
|
Denied Boarding/Overbooking+ Refund We will help you claim over €4,000 in compensation |
|
|---|---|
| Distance (original-final destination) | Refund |
| 0-1500km | €250+ Ticket price |
| 1500km-3500km | €400+ Ticket price |
| +3500km | €600+ Ticket price |
The amount of compensation will range from €250 to €600, depending on the flight distance.
Additionally, the airline must offer you the option to choose either the refund of the ticket cost or comparable transportation to the final destination. If the airline does not offer you alternative transportation and you decide to travel on your own, you are entitled to a refund of the expenses incurred to reach your destination.
3) Assistance rights
The airline must also provide assistance if necessary (accommodation, transportation to the hotel, food, beverages, phone calls);
We will help you obtain the maximum guaranteed compensation
In any of these cases, if the airline refuses, legal action can be taken.
If you have issues with your flight. You just need to click on ">Claim, spend 2 minutes following the steps and upload your boarding pass. Our colleagues will contact you within 12 hours on the same day. They will assist you in uploading the necessary documents for free and securely until you receive compensation from the airline.
Our service cost is deducted from the monetary compensation obtained by Wings to Claim as shown in the following table:
If the claim is settled without the need for any legal action, we retain 25% + VAT of the compensation.
Only if it is necessary to defend the claim in court, we add to the service cost €50/person + VAT.
Applicable taxes not included.
Remember: If you don't win, you don't pay, and we never ask for anything upfront.
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