In most cases, in the event of a flight cancellation, it is usually the airline's fault. In these cases, there are automatic compensations according to European Regulation No. 261/2004. In this regulation, it was finally established that flight cancellations constitute inconvenient situations for passengers and can cause them great inconvenience that needs to be compensated.
Who does the Regulation apply to?
In this sense, it is irrelevant if passengers:
The regulation does not apply to:
What are extraordinary circumstances?
European Regulation No. 261/2004 stipulates that if the airline is not responsible for the delay or cancellation of the flight, it is not obliged to compensate its passengers. "Extraordinary circumstances" thus exempt airlines from compensatory payments.
Here are some examples:
Delayed Flight We will help you claim up to more than €4,000 |
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Hours Distance |
0-3 h | 3-4h | +4h | Never arrived |
0-1500km | Right to assistance | €250+ Right to assistance | €250+ Right to assistance | €250+ Right to assistance |
1500km-3500km | Right to assistance | €400+ Right to assistance | €400+ Right to assistance | €400+ Right to assistance |
+3500km | Right to assistance | €600+ Right to assistance | €600+ Right to assistance | €600+ Right to assistance |
If you arrived at your final destination 3 or more than 3 hours late. The amount will range between €250 and €600, depending on the flight distance. Unless the airline can prove that the delay was due to extraordinary circumstances.
Furthermore, the airline must offer you the option to choose either a refund of the ticket cost or transportation to the final destination under comparable conditions. If the company does not offer you alternative transportation and you decide to travel on your own, you are entitled to be reimbursed for any expenses you incurred to reach your destination.
3) Assistance rights
The airline must also offer assistance if necessary (hotel, transportation to the hotel, food, drink, phone calls);
Wings to Claim will help you obtain the maximum guaranteed compensation
In any of these cases, if the airline refuses to do so, a legal claim can be filed.
If you have problems with your flight. You just have to click on ">Claim, spend only 2 minutes following the steps and upload your boarding pass. And our colleagues will contact you within 12 hours on the same day. And they will help you upload the necessary documents for free and securely until you receive compensation from the airline.